FAQ

What is your cancellation policy?

45 days before you are scheduled to arrive. If you have to cancel after the 45 days have passed, we will then offer to open up the Calendar and any days that re-book will be refunded.

What do I need to bring to the Cabin?

All our properties are fully equipped, everything you need to cook a meal, from basic toiletries to linens. If you have a favorite pot that you like to use, I would recommend you bring it along.

Does Cool Mountain Allow Smoking?

All of our Cabins/properties are smoke free. You can smoke outside, please be mindful of fire restrictions and cleaning up any butts.

What are your check-In/Check-out times?

Check-In time is 3:00pm, Check-out time is 11:00am. If you would like an earlier check-in time please give us a call 24 hrs in advance and we will be able to confirm an earlier check-in when available. Later Check-out time may be extended if we are not expecting a guest the same day and can also be confirmed with a 24hr notice.

How do I get the keys to the Cabin/Property?

You will receive an email containing address of Cabin/Property along with a key code. When you arrive you will enter the key code to our lockbox which is located on the front porch, retrieve the key and make yourself at home. You can arrive at your leisure anytime after 3:00pm.